GENERAL INFORMATION
What is Vanillax Studio?
Vanillax Studio is a small business I've created that is dedicated to creating high-quality, organic soy candles and wax melts. Our products are made with natural ingredients to provide a clean, eco-friendly burn.
What makes Vanillax Studio candles different?
Our candles and wax melts are made from 100% organic soy wax, which is biodegradable and renewable. We use natural wood wicks and high-quality, phthalate-free fragrance oils to ensure a safe and pleasant experience.
Where are your products made?
All of our products are handcrafted in my studio, ensuring attention to detail and high-quality standards. My studio is currently located in Pittsburgh, PA.
PRODUCT INFORMATION
What are the benefits of using soy candles?
Soy wax is made from soybean oil, which is a renewable and sustainable resource. In contrast, paraffin wax is derived from petroleum, a non-renewable resource. Soy wax is biodegradable, making it an environmentally friendly choice. It breaks down more easily than paraffin wax, reducing its impact on the environment. Soy burns cleaner than paraffin wax, producing less soot and smoke. This results in better air quality and reduces the risk of respiratory issues. Soy wax is non-toxic, making it safer for your health and the environment. It does not release harmful chemicals when burned.
Do you use any artificial additives or dyes in your candles?
No, we do not use any artificial additives or dyes. Our candles and wax melts are made with natural ingredients and organic fragrance oils for a pure and natural scent.
Are your products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. We do not use any animal products or test on animals.
USAGE AND CARE
How should I burn my soy candle for the best results?
For the best burn, let your candle melt completely across the top before extinguishing it. This helps to avoid tunneling and ensures an even burn. Trim the wick to 1/4 inch before each use.
How should I store my candles and wax melts?
Store your candles and wax melts in a cool, dry place away from direct sunlight to prevent discoloration and fading of the fragrance. All candles come with lids, which will help protect the fragrance!
SHIPPING AND RETURNS
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 14 days of purchase for a full refund or exchange. The item must be unused and in its original packaging.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days.
Didn't find what you were looking for? Feel free to contact me with any question!